If you are playing on a LAN at a University, business etc. Running your machine without firewall protection for long periods of time is not recommended. Some people have found removing the age3 entry from the exception list and letting the application re-detect age3 the next time they try and connect has solved this problem. If it does you may want to manually configure your firewall, update its software, or possibly even try a different firewall package. You can also disable them before you test playing the game to see if this solves the problem.

Software firewall will need to be opened up so that AOE3.exe can connect to the internet.

First simply reboot your computer and network hard and try again to connect.

When I try and connect to ESO the game either hangs or I receive the error message 'Can not connect to ESO', what should I do? If any of the files are not valid, then the safest thing to do in is completely uninstall and reinstall the game and patch directly up to the latest game version.

Run the file check utility (see 'common issues' section above for more information) to see if core files are valid.

Please reboot your computer and router and then see if you can log on.

Multiplayer Connectivity When I try and connect to ESO I receive the error message 'ESO does not support your game version', what should I do? Can I get my account/stats deleted/reset?

There currently isn't a system in place to allow changing of or deleting of user names. I don't like the name I made, or I made my name with a clan tag attached, is there some way for me to change my name? Use the ESO Account Management Tool to update your email address. I entered the wrong email address when I created my account how can I get it changed? I lost my ESO password, what can I do?įor forgotten passwords, you can either use the 'forgot password' on the login screen in game or use the ESO Account Management Tool to retrieve your password. Use the ESO Account Management Tool to retrieve your username.

Note: Our Support team is unable to assist with ESO account issues in Age of Empires III (2007).

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